Salisbury Homes
Support
Help with the Salisbury Homes app and the homeowner portal at www.salisburyhomes.app.
Contact us
Email: hello@salisburyhomes.com
Phone: (385) 200-3485
Sales office: (435) 215-1176
Warranty emergency? For an active water leak, no heat in winter or a full electrical outage, call the warranty line at (801) 491-9091 right away. If you smell gas, leave the home and call 911 or your gas company.
Common questions
How do I get an account?
There's no sign-up form. Homeowners get an account automatically when they reserve a lot at www.salisburyhomes.app, and we email a link to set a password. Salisbury Homes staff are invited by an admin.
I forgot my password, or my link expired
On the sign-in screen, tap Forgot your password?, enter your email and we'll send a new link. Links work once and expire after an hour. Check your spam folder for an email from homes@salisburyhomes.app.
I signed in but don't see my home
Your home appears once Salisbury links it to your account, usually when you reserve or sign your purchase agreement. If it's missing, contact us and we'll fix it.
How do I turn notifications or text messages on or off?
Go to Account → Notifications. Choose build milestones, inspection results and schedule changes, and turn text messages on or off. You can also reply STOP to any text to stop texts.
Where are my documents?
Open the Documents tab. Salisbury adds your signed paperwork there, and we'll email you when something new is added.
How do I request warranty service?
Open the Warranty tab, choose the type of issue, add a description and photos, and submit. You can follow your requests in the same tab.
Are the dates in my build schedule guaranteed?
No. Dates and move-in estimates update as your home is built and can shift with weather and inspections. Your purchase agreement governs completion and closing.
How do I delete my account?
Email hello@salisburyhomes.com from the address on your account and ask us to delete it. We'll confirm and delete your account and information, except anything we're required to keep by law or for an active purchase or warranty. See our Privacy Policy.